FAQ
-
How it works – for businesses
The process is simple and tailored to your needs. We start with an initial meeting – either online or in person – where we discuss your vision, goals, and how the pieces will be used. We go through style direction, target audience, and overall brand aesthetic to understand your identity.
Next, we align on budget, timeline, and scope. Whether it’s a one-off delivery or an ongoing collaboration, we adapt to your workflow.
Once everything is in place, we deliver as agreed – smoothly, personally, and with intention. We’re always available for follow-ups and future projects.
-
How it works – for individuals
We offer two main services: sourcing specific vintage pieces just for you, or curating a handpicked mystery bundle based on your style and vibe.
We start with a simple form or direct contact, where you share what you're looking for – whether it’s a particular item or a more general aesthetic. We’ll check in on your size, style preferences, color palette, budget, and any deadlines.
If you choose a mystery bundle, we’ll curate a unique selection of vintage pieces tailored to your taste – perfect if you love surprises or want to discover new favorites without the hunt.
Once everything is ready, your items are shipped straight to you – beautifully packed and ready to wear. And if you ever want personal styling advice or have questions afterwards, I’m here.
-
How does shipping work?
All orders are shipped from Barcelona, Spain, using trusted and reputable shipping companies. Once your order has been dispatched, you will receive a tracking number so you can follow your shipment every step of the way. Delivery times vary depending on your location, but we always aim to ensure your package arrives safely and on time.
-
What does “handpicked vintage” mean?
Each item is personally selected for its style, quality, and unique character. We search for timeless pieces and standout styles – always with feeling and sustainability in focus.
-
Who can shop from us?
We work with both individuals and businesses – from stylists, stores, and production companies to fashion lovers looking for something truly unique.
-
What if I’m looking for something specific?
You can submit a request through our contact form or email us directly. Let us know what you’re after – style, size, color, occasion – and we’ll get back to you with curated options.
-
What is your return policy?
Since we work with secondhand and one-of-a-kind pieces, all sales are generally final. However, your satisfaction matters – don’t hesitate to reach out if something doesn’t feel right.
-
How do I know the condition of the items?
Every piece is carefully inspected before it’s sold. We’re transparent about the condition and always describe any signs of wear – it's part of the vintage charm.